Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Palette handles personal information when you use our website, request print services, or communicate with us about photo and art printing. It applies to enquiries, file reviews, proof approval, production, collection, and local delivery.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
User Rights

Your Rights

You may request access to personal information we hold about you and ask for correction where it is inaccurate or incomplete. In some cases, we may decline a request where the law permits or requires us to keep the information.

Available rights depend on the nature of the information and the applicable law.
Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may need additional details to locate records, verify identity, or explain any legal limits that apply to the request.

Requests are handled after we confirm identity and the scope of the information sought.
Data Retention

Retention of Information

Order records, correspondence, and production files are retained for a practical period to manage reprints, disputes, accounting, and service history. When information is no longer required, we take reasonable steps to delete or de-identify it, unless a longer period is required by law.

We keep information only for as long as it is needed for the relevant purpose or legal obligation.
Policy Updates

Policy Changes

If we make a material change to this policy, we will update the published version and take reasonable steps to draw attention to the change where appropriate. The revised policy applies from the date it is posted unless a different effective date is stated.

We review this policy when our practices or legal obligations change.
Privacy Office

Contact for Privacy Matters

Privacy email
[email protected]
Privacy phone
+61 414 633 931
Postal address
315 Peel Street, Tamworth, NSW, 2340
Privacy contact

Use the contact details below for privacy questions, access requests, or correction requests.

Contact Page

Data Processing Overview

How personal data is used and shared

This section outlines the main purposes for processing personal data, the types of external recipients involved, and the legal framework that supports limited data sharing.

Purpose of use

How We Use Information

We process personal information to respond to enquiries, review image resolution and file suitability, discuss size and paper options, prepare quotes, manage test print review and final approval, produce printed items, arrange protected packaging and collection or local delivery, process payments, maintain records, and meet legal or operational requirements. We also use limited technical data to operate and secure the website.

We use personal information only for purposes connected with the services requested.

Third-party sharing

Service Providers

We may share information with service providers that support website hosting, file handling, payment processing, delivery coordination, record keeping, and similar operational tasks. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Operational partners receive only the information needed to perform their role.

Legal basis

Legal Disclosure

We may share personal information where required or authorised by law, including to comply with a legal obligation, court order, or lawful request from a regulator or enforcement body. We may also disclose information to protect our rights, property, customers, or systems where permitted by law.

We disclose information to authorities only where a lawful basis exists.
Data Category

Information We Collect

We may collect contact details, order information, uploaded image files, print specifications, proofing notes, payment records, delivery instructions, and technical data such as device or browser information. Where you submit artwork or files, we also process the content you provide for print assessment and production.

The information collected depends on the enquiry, order, or file review requested.
Collection Source

How We Collect Information

We collect personal data when you contact us by email, file upload, or contact form; request an image print inquiry; submit artwork or print files; approve proofs or quantities; make payment; or arrange collection or local delivery. We may also receive limited technical data from website use and service interactions.

Most information comes directly from the person placing the order or making the enquiry.
Cookie Types

Cookie Types

Our site may use essential cookies to support page functions and security, preference cookies to remember limited settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose.

We use only standard cookie categories needed for site operation and basic measurement.
User Controls

Cookie Controls

You may manage cookies through your browser controls and, where available, any on-site preference tools. Disabling some cookies may affect form submission, file upload, or other site functions that rely on basic session support.

Browser settings can usually be used to block or remove cookies, subject to site functionality limits.